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FORUMS SUPPORT -------------- Even though the mailing list are still used for support, the forums are by far the fastest and best way to receive support these days. General plugin usage and Nagios integration questions can be posted at: http://support.nagios.com/forum/viewforum.php?f=7 Bug reports and development queries should be posted to the development forums: http://support.nagios.com/forum/viewforum.php?f=35 The mailing lists are still alive and you are welcome to post your questions to the list if you are inclined to do so: MAILING LIST SUPPORT -------------------- Using the mailing lists and tracker databases at SourceForge are the best ways to obtain direct support for the Nagios Plugins. There may also be commercial support options available to you -- check http://www.nagios.org/ to track the current status of commercial support offerings. There are two mailing lists associated with Nagios Plugin development: 'help' (mailto:help@nagios-plugins.org), and 'devel' (mailto:devel@nagios-plugins.org). Unless you are fairly certain you have found a bug or that you are requesting a new feature, please direct support requests to 'help'. Because these lists are handled entirely by volunteers, and because these same volunteers are often plugin developers who can also use their time to fix bug and provide feature requests, it is generally in you interest to do a modest amount of legwork before posting to either of these lists. Plugins that are in the contrib directories are provided as-is. We will try to help, but sometimes the plugins have dependencies that the nagios-plugin developers do not have access to. You may be able to try the authors directly. In brief, always provide the version of the software that you are using, and when requesting features or reporting bugs, first check to see that the issue has not already been addressed in the current Git code. GETTING HELP ------------ Requests to 'help' require posting the version number of the plugin. The best place to include the version information is in the subject. A good post would have a subject like: Can I use SSL with check_imap (nagios-plugins 1.3.0-beta2) 1.12 If you do not include the version of the plugin, you risk having your post silently ignored. Be advised that the core plugins (and in fact many of the contributed plugins) will provide a description of their use when invoked with the '--help' option. Please read the help carefully and in it's entirety before asking for support. REPORTING BUGS AND SUBMITTING PATCHES ------------------------------------- Bug reports, investigations of possible bugs, feature requests, and patch submissions should be submitted to the development list at mailto:devel@nagios-plugins.org. Please raise an issue first in GitHub, otherwise your email is likely to be missed over time. You should identify the version, preferably in the subject line. However, to best use developer resources, it is suggested that you reference your report to one of the following sources: 1) The most recent release, including beta's 2) The current snapshots (there's a link provided on https://www.nagios-plugins.org/download.html) 3) The current Git code from GitHub (This does not mean you should run any of these sources in a production environment - the latter two you clearly should not. However, if you find a bug, you should determine whether it is still present in one of these sources, preferably either (2) or (3) which are most recent.) From experience, I know that most bugs can be fixed with only a few more moments work than it takes to determine if the bug is still present in the Git tree. If you can save a developer the expense of that time, you ensure that bugs are fixed more rapidly, and thus you ensure your problem resolution is reflected in a stable release more quickly.