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Envelope-to: co@bf1.my
Delivery-date: Sun, 08 Nov 2020 08:47:24 +0800
Date: Sun, 8 Nov 2020 00:46:39 +0000 (GMT)
From: "noreply@support.shopee.com" <noreply@support.shopee.com>
Reply-To: noreply_cs@shopee.com
To: "co@bf1.my" <co@bf1.my>
Message-ID: <pgX6e000000000000000000000000000000000000000000000QJGCP800xH-CLZuDSmeYibBwGMB8gQ@sfdc.net>
Subject: [Shopee MY] [Case Number 105168230]
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X-mail_abuse_inquiries: http://www.salesforce.com/company/abuse.jsp
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 root\@localhost for details.
 Content preview:  Please take a moment to tell us. How would you rate the customer
    service you received? Good Average Bad Please note that this survey will
   expire in 4 days. Thanks for your feedback. 
 Content analysis details:   (1.0 points, 5.0 required)
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  0.0 URIBL_BLOCKED          ADMINISTRATOR NOTICE: The query to URIBL was
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                             http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block
                              for more information.
                             [URIs: shopee.com.my]
 -0.0 SPF_PASS               SPF: sender matches SPF record
  0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level
                             mail domains are different
  0.7 MPART_ALT_DIFF         BODY: HTML and text parts are different
  0.0 HTML_MESSAGE           BODY: HTML included in message
  0.1 MIME_HTML_MOSTLY       BODY: Multipart message mostly text/html MIME
 -0.1 DKIM_VALID_AU          Message has a valid DKIM or DK signature from
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  0.1 DKIM_SIGNED            Message has a DKIM or DK signature, not necessarily
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 -0.1 DKIM_VALID             Message has at least one valid DKIM or DK signature
X-Spam-Flag: NO

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<meta HTTP-EQUIV="PRAGMA" CONTENT="NO-CACHE" />
<meta HTTP-EQUIV="Expires" content="Mon, 01 Jan 1990 12:00:00 GMT" />

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                <h3 style="text-align: center;">
                    
                    
                    <img height="90" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDe0U&amp;oid=00D6F000001oO9b&amp;lastMod=1561527095000" width="90" />
                    
                    <br />
                    Please take a moment to tell us. 
                    
                </h3>
                
                
                
                <h3 style="text-align: center;">
                    How would you rate the customer service you received? 
                </h3>
                <br />
                
                <table border="0" style="margin-left: auto; margin-right: auto;">
                    <tbody>
                        <tr>
                            <td> 
                                <a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004DwrfSAC&amp;good=1" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtC&amp;oid=00D6F000001oO9b&amp;lastMod=1561428707000" style="display: block; margin-left: auto; margin-right: auto;" width="60" />
                                </a>
                            </td>
                            
                            <td>&nbsp; &nbsp; &nbsp;&nbsp;</td>
                            <td><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004DwrfSAC&amp;good=2" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000Iacdh&amp;oid=00D6F000001oO9b&amp;lastMod=1580371086000" style="display: block; margin-left: auto; margin-right: auto;" width="60" />
                                </a>
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                            <td>&nbsp; &nbsp; &nbsp;&nbsp;</td>
                            <td> 
                                <a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004DwrfSAC&amp;good=0" rel="noopener" target="_blank"><img height="60" src="https://shopeecs--c.ap4.content.force.com/servlet/servlet.ImageServer?id=0156F00000IDWtM&amp;oid=00D6F000001oO9b&amp;lastMod=1561428724000" style="display: block; margin-left: auto; margin-right: auto;" width="60" /></a>
                                
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                                <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004DwrfSAC&amp;good=1" rel="noopener" target="_blank">
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                            <td>&nbsp;</td>
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                                    Average  
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                            <td>&nbsp;</td>
                            <td>
                                <center><a href="https://help.shopee.com.my/s/sf?ids=0Ki6F000004DwrfSAC&amp;good=0" rel="noopener" target="_blank">
                                    Bad 
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                <p style="text-align: center;"><br />
                    Please note that this survey will expire in 4 days. 
                </p>
                <p style="text-align: center;">
                    Thanks for your feedback. 
                </p>
                
                <div style="width: 700px; text-align: center;">
                    <center><body style="margin:auto;"><div class="test" style="align:"center"; background-color:rgb(249,249,249);padding:8px 0px"><div style="align:center; margin:0px auto;width:600px;font-family:"Open Sans",sans-serif;color:rgb(76,76,76);border-collapse:collapse"><br/><p style="text-align: left;"><b>You may refer to your case email conversation below:</b></p><table style="padding:15px;border-radius:12px;background-color:rgb(255,255,255);width:100%;border-width:1px 1px 8px;border-style:solid;border-color:rgb(224,224,224) rgb(224,224,224) rgb(251,75,47)"><tbody><tr><td style="border-bottom:1px solid grey;" align="left"> <b>Shopee MY Email Support</b><br/>11/04/2020 18:02 PM<br/><br/>

	<title></title>

Hi bf1co,<br />
<br />
Greetings from Shopee!<br />
<br />
Pertaining to your inquiry, kindly follow the below steps to troubleshot your Shopee app or website :<br />
<br />
For Shopee apps :<br />
<br />
<b>1) Clear your cache files using these steps:<br />
<br />
iOS : Shopee app &gt; Me &gt; Settings &gt; About &gt; Clear Cache<br />
<br />
Android : Shopee app &gt; Me &gt; Settings &gt; Clear Cache<br />
<br />
2) Update your Shopee App and update your Android System.<br />
<br />
Android: Update Shopee App and go to Google Play&gt; Android System &gt; Update.</b><br />
<br />
For Shopee website :<br />
<br />
<b>- Log Out and close the tab and reopen new tab and login to Shopee account.<br />
- At the top right, Click on the 3 dots &gt; History &gt; History &gt; Clear Browsing Data &gt; Tick all &gt; Clear Data</b><br />
<br />
If using the website (Google Chrome) :<br />
<br />
<b>Log Out From Shopee &gt; Close Google Chrome &gt; Re-open Google Chrome &gt; Press [ctrl]+[H] &gt; Clear Browsing Data &gt; Tick [Cookies and other site data] &amp; [Cached images and files] &gt; Set Time Range To All Time &gt; Clear Data.</b><br />
<br />
If the rating error is still persisting upon trying on the steps above, kindly revert back to us.<br />
<br />
Hope this clarifies and please do not hesitate to contact us should you require further assistance.<br />
<br />
Thank you for your kind support.<br />
<br />
Thank you for using Shopee!<br />
<br />
Warmest Regards,<br />
Kartikka Sevarau<br />
<br />
For more information, you can visit our Help Centre : https://help.shopee.com.my/<br />
Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays).<br clear="none" />
<br clear="none" />
<br clear="none" />
&nbsp;<imageReplace src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F00000w9H8v"><br><br>ref:_00D6F1oO9b._5006F2n6izU:ref
</td></tr><tr><td style="border-bottom:1px solid grey;" align="left"> <b>Shopee MY Email Support</b><br/>11/04/2020 15:13 PM<br/><br/><html>
<head>
	<title></title>
</head>
<body>Hi bf1co,<br />
<br />
Good day to you. Thank you for contacting Shopee.<br />
<br />
I am Kartikka your customer service agent. Rest assured that we will try our best in providing you the best assistance.<br />
<br />
I do understand the difficulties that you have faced due to this issue, and I would like to apologize for the inconvenience caused.<br />
<br />
In regards to this case, please allow us to reach out to the relevant team from our end and we will revert back to you within 1-3 working days. Your patience and understanding are much appreciated.<br />
<br />
You may reply to this email should you require further assistance, we will be more than happy to assist you.<br />
<br />
Thank you for using Shopee!<br />
<br />
Warmest Regards,<br />
Kartikka Sevarau<br />
<br />
For more information, you can visit our Help Centre : https://help.shopee.com.my/<br />
Need help? Chat with us in-app (Mon-Fri, 9am-10pm) or call +603 2777 9222 (Mon-Sun, 9am-6pm including Public Holidays).<imageReplace src="https://shopeecs.my.salesforce.com/servlet/servlet.ImageServer?oid=00D6F000001oO9b&esid=0186F00000w9CHI"><br><br>ref:_00D6F1oO9b._5006F2n6izU:ref</body>
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